Click and collect
Frequently asked questions
❓ The time slot I want is not available. Can I order for a different time and still collect my order at the time I wanted?
❌ If a time slot is not appearing as an option, it means that the time slot is full. This means you cannot collect at the time you want and should arrive at your booked time. Place your order early to avoid disappointment.
❓ Can I walk-up and place my order?
✅ We are now able to accept walk-up orders. Click & Collect orders will take priority over customers waiting to place a walk-up order, so there may be a wait. A team member will take your order from the door. Walk-up orders are also from the temporary limited menu. Payments are card only at this time. No cash is accepted.
❓Are you taking cash?
❌ No cash is accepted at this time and we encourage customers to pay by contactless card.
❓ Can I have Lemon on my fish?
❌ We are not currently putting lemon on fish. This to cut out any unnecessary steps in preparation which requires manual handling due to COVID-19.
❓ Can I change the day/time of my collection?
❌ Unfortunately we cannot do this. Please make sure you check that you have selected the correct date and time before making your payment - the date and time you have selected is displayed before payment is taken. Once the order has been placed and paid for it is locked into the system and we have no way of editing this.
❓ Can I pick up my food earlier than the time of my booked collection?
❌ Unfortunately this is not possible. When orders are placed, a queue is established to a fixed time scale. Allowing one customer to pick their order up early pushes the other customers who are yet to collect behind schedule.
❓ Can I pick my food up later than the time of my booked collection?
❌ Unfortunately this is not possible either. The orders are placed in a tightly timed queue so it is not possible for us to complete your order at a later time when other orders are waiting to be prepared. This would result in delays for other customers.
❓ Can I place my order in advance?
✅ Yes and we would encourage customers to do this! Slots have been released for Wednesday, Thursday, Friday and Saturday so book as soon as possible to secure the collection slot in advance.
❓ Can I place my order on the day?
✅ Customers can place their order on the day, subject to availability.
❓ Can I add or remove items from my order once I have placed it?
❌ As the order gets locked into the system, we are unable to edit it so you cannot change your order.
❓ Can I order for somebody else to collect?
✅ As long as the person collecting the order has the order number and the name the order is placed in, yes somebody else can collect an order.
❓ Can I have scrumps with my meal?
✅ Press the scrumps option in the sides section. You will receive scrumps if they are available.
❓ Do you deliver?
✅ We offer a delivery service through Deliveroo. Visit Deliveroo.co.uk to find our menu. The area in which our food can be delivered too is set by Deliveroo not ourselves. If you have any questions regarding delivery area please see Deliveroo’s website.
❓ Can I have my fish poached or panfried?
❌ So we can serve as many of our customers as possible, we are not offering poached or panfried fish at this time.
❓ Are you serving Gluten-Free?
❌ At the moment we are not serving gluten free. We take our Gluten-Free offering very seriously and we want to get our new system fully established before reintroducing Gluten-Free. Watch this space for further announcements.